Refund policy

15‑Day Return Window

You have 15 days from the date you receive your order to request a return.
To start a return, email luu@kkayybuy.com with your order number and the reason for the return. If your item is defective or damaged, please include photos or a short video.
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Returns Covered by Us (Free Return Label)

We provide a free return shipping label if:
• You did not receive your item
• You received the wrong item
• The item is defective
• The item arrived damaged
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Customer‑Paid Returns
For all other return reasons:
• The customer is responsible for the return shipping label
• The item must be in the same condition as received, including all accessories

Examples include:

• Ordered the wrong item
• Changed mind
• No longer needed

 

REFUND POLICY

Refund Eligibility

Refunds are issued once we receive and inspect your returned item. Items must be returned in the same condition they were received unless the return is due to a wrong, defective, or damaged item.

Refund Method

Approved refunds are issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
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Restocking Fee

A restocking fee will be deducted from your refund to cover the cost of the return shipping label.

• The fee amount depends on the shipping cost of the item
• This fee does not apply to wrong, defective, or damaged items
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Non‑Refundable Situations

Refunds may be denied or reduced if:

• The item is returned in a different condition than received
• Accessories or parts are missing
• The return is requested after the 15‑day window
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Refund Timeline

Once your return is delivered to us:

1. Inspection: 1–3 business days
2. Refund Approval: You will receive an email confirmation
3. Refund Processing: 3–10 business days depending on your bank